News

CQC Inspection Results – January 2017

12 Jan 2017

Following the inspection of HCL in October 2016, our CQC report and rating has been agreed and published. During the inspection CQC found examples which demonstrated that good care was being provided to people but also found some areas where improvement was needed. So whilst the rating of ‘Requires Improvement’ was initially disappointing, there are […]

PASS System Update – March 2017

22 Mar 2017

We continue to make good progress with the PASS System and the majority of Service Users now have an updated Care Plan available in their home which is read before care commences on every visit. This ensures that our staff are fully aware of any changes that may have been made to care requirements since […]

November Newsletter

06 Nov 2017

Welcome to our November Newsletter with all the latest goings-on at HCL! CQC Inspection At the point of writing we are still awaiting our CQC report or rating following the inspection that took place on 18 September. However, we should receive this very soon so watch this space for an update.  In the meantime, we have received our score […]

February 2018 Newsletter

26 Feb 2018

Welcome to our February Newsletter. Safehouse & Caring Cloud HCL are participating in a new pilot in partnership with Liverpool City Council which involves monitoring the temperature humidity and CO2 levels in older persons’ homes to identify any potential risks. The first phase of the pilot is to install plug in safe boxes which contain sensors […]