HCL was established in April 1994 in Liverpool. The company was created by the current Operations Director, Karen Caffrey, an RGN and former Practice Nurse and District Nurse. Karen set out to provide service users with the choice to remain in their own homes for as long as possible, promoting independence and healthy lifestyle choices.
We are innovative and work collaboratively with other services and digital providers to promote and share good practice pioneers in supporting innovation and are a testbed for digital solutions in social care.
High-Quality Care and Support
Our main purpose is to provide domiciliary care to adults over the age of 18 years of age. We supply high-quality multi-skilled staff to support clients with a wide range of needs in their own homes.
This can range from minimal support with cooking and cleaning to more intensive care, including rehabilitation and home from hospital care for people with long term medical conditions including Alzheimer’s disease, dementia and stroke and palliative end of life care.
With all of our service users, we endeavour to keep them safe, independent and able to remain at home for as long as they choose to do so. We constantly monitor the changing healthcare environment which enables us to develop and adapt to the preferred lifestyle choices of both the service users we care for and our care workforce.
We have a dedicated review team who support our care workers in the community to deliver and maintain high-quality care and support at all times with regular supervision and on the job training. Our review officers in the community liaise with care managers, community nurses and other members of the multi-disciplinary team to ensure that we provide a person-centred approach to service delivery.
Our mission is to provide a quality caring service that is sensitive to the needs of the service user and their carers, to enable them to maintain their independence and enhance their quality of life.
We aim to be the leading Health and Social Care Provider across Merseyside and the provider of choice for anybody wishing to purchase premium care through a highly effective care workforce.
Our Core Principles
Promoting respect for, and the dignity of, people to whom we provide any type of social care.
Transparency and legal compliance in the management of our activities and services.
Ensuring the confidentiality of our clients’ and users’ personal data.
Teamwork, professionalism and motivation, which mean that we improve every day.
Ensuring the Health and Safety of our Workers.
Encouraging respect for, and the preservation of, the environment.
Contribute to provide an efficient service while monitoring a high level of quality and managed budget.