The whole family are delighted as they have seen a big change in the Service User in such a short space of time.
The support you gave [service user] was special, also to myself and X. The extra support and advice you gave X and myself helped us get through the most difficult times.
We will never forget you.
You were all gentle, respectful, courteous, and most of all compassionate to her need making sure she was as comfortable as can be. Without you all my family and myself will have suffered a lot more. It’s people like you who make a difference and I can’t thank you enough.
Sending lots of thanks hugs and best wishes to the team.
I recently lost my husband and I am very, very lonely and some days I don’t see anyone except the carers but this really brightens my day. Sharon has helped me get through some of my bad days since I lost my husband; she sits and listens to me and we always have a good laugh.
I know that I can be hard to understand because my speech is always very slurred but Sharon always lets me finish what I am saying and takes her time with me. There are some days when I don’t feel like getting out of bed but Sharon always persuades me to get up and have a wash and some food as this will make me feel better and she’s right because I do feel better when I get up in the morning.
With the help of HCL, I feel like I’m in a hotel and would like all the managers to recognise the carers and the work that they do. All of the team are really caring and that’s what the job is all about and I couldn’t be happier.
I would like to confirm that Linda was always treated with courtesy, respect, love and kindness by all who attended to her needs. Please once again may I say to each and every one of you a sincere thank you