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Here at Homecarers Liverpool we endeavour to deliver the best service possible in all areas.

Many of our Service Users complete an annual survey about us and we also receive additional feedback throughout the year.

Here’s what people say about HCL.

I have just made a follow up call to a Service User that is new in my area and family are delighted. The family have said that she is over the moon with the staff. Daughter has said in the past few days [service user] has managed to get in the shower when her family have been trying for the past two years.

The whole family are delighted as they have seen a big change in the Service User in such a short space of time.

Feedback from a Locality Manager about the Family of a Service User - February 2018
To all the girls at STARS who cared for [service user], a very big Thank You. Special thanks goes to Carol and Denise who we saw the most.

The support you gave [service user] was special, also to myself and X. The extra support and advice you gave X and myself helped us get through the most difficult times.

We will never forget you.

Kind Regards

Family of Service User - December 2017
To the wonderful STARS team of carers and Homecarers, we would like to extend a huge thank you for all your help and support to my lovely mum. You’re all a dedicated team that came for 4 weeks four times a day to bath change and offer love and support to my dying mum.

You were all gentle, respectful, courteous, and most of all compassionate to her need making sure she was as comfortable as can be. Without you all my family and myself will have suffered a lot more. It’s people like you who make a difference and I can’t thank you enough.

Sending lots of thanks hugs and best wishes to the team.

Family of Service User - December 2017
I wanted to say that all of the girls at HCL are a credit to the business and all very special to me and Sharon Borthwick in particular. Sharon is never late, always has a smile on her face and will bend over backwards to help.

I recently lost my husband and I am very, very lonely and some days I don’t see anyone except the carers but this really brightens my day. Sharon has helped me get through some of my bad days since I lost my husband; she sits and listens to me and we always have a good laugh.

I know that I can be hard to understand because my speech is always very slurred but Sharon always lets me finish what I am saying and takes her time with me. There are some days when I don’t feel like getting out of bed but Sharon always persuades me to get up and have a wash and some food as this will make me feel better and she’s right because I do feel better when I get up in the morning.

With the help of HCL, I feel like I’m in a hotel and would like all the managers to recognise the carers and the work that they do. All of the team are really caring and that’s what the job is all about and I couldn’t be happier.

Service User - November 2017
I would like to thank the carers who go into look after my mum. They are wonderful and so reassuring and the PASS app is great for keeping me up to date with my mum’s care plan.
Son of a Service User - October 2017
Just a little note to say a huge Thank You to the ladies who took care of my mum whilst she as recovering from hospital. A special thank you to SO and BS for their sincere kindness and personal interest in looking after her. We would certainly recommend. I hope you can assist us in the future when required.

Daughter of a Service User - October 2017
I would like to thank you all for the care and affection you gave [service user] throughout the last years of his life, enabling him to stay in his own home which meant so much to him.
Daughter of a Service User - July 2017
Thank you to Katie, my carer, who can’t do enough for me and everything she does is with a smile on her face. She is a real credit to the company. 
Service User - July 2017
I would like to compliment MK on her care and support to [service user]. She is very compassionate when assisting the [service user] to wash and apply cream, making her comfortable. MK was lovely and nothing was too much trouble, as a result [service user] opened up a lot more in our meeting. Job well done as always, thanks to you MK.  
LCC Social Worker about Care Worker (MK) - June 2016
To all staff of Homecarers, please accept my sincere and heartfelt thanks to all of you who have cared for Linda over the past seven years or so. I will not attempt to name individuals as I am sure to miss someone out but you know who you are.

I would like to confirm that Linda was always treated with courtesy, respect, love and kindness by all who attended to her needs. Please once again may I say to each and every one of you a sincere thank you

Husband of Service User - April 2016
I am delighted with the service my mum is getting, it is money well spent and all the carers give her 100% all the time. I want to thanks everyone for delivering such a brilliant care package for my mum.
Son of a Service User - October 2015
Want to say a big thanks to you all for helping me so much and we did have a few laughs at times. I enjoyed your company and you were all so friendly once again thank you.
A Service User, after care had ceased - September 2015
I would like to compliment Tom who turned up to deliver the morning call for my dad. Nothing was too much for Tom and he went above and beyond what was required and stayed over his time.
Daughter of a Service User - August 2015
Myself and my brother want to say a massive thank you for looking after our mum for 18 months. We would have been lost without your help and care. You are all brilliant at what you do and we can’t thank you enough.
Son & daughter of a Service User - August 2015
My father has dementia and has been receiving care from Homecarers for over four years. I would like to say throughout this time he has received excellent reliable care. As I live a long way from him I am confident in the knowledge he is looked after every day.
Daughter of a Service User - July 2015
HCL is already a good service as it is, I would recommend Homecarers to other people, many thanks!
HCL Improvement Survey - April 2015
No comments, just a big Thank You for the excellent service you provide. It helps to make life easier!
Daughter of a Service User - February 2015
Your carers are polite and friendly. It is a pleasure to see them.
Service User - February 2015
Your service is very good! I would just like to make one comment about June, she is so very helpful and helps me cope with my mum. I could not go to work without her. June needs to be recognised for the work she does for me and my mum.
Daughter of a Service User - January 2015
I am completing this form on behalf of my mum who only recently transferred to HCL. We have had a few teething problems but once advised to co-ordinator they have been addressed and dealt with very efficiently.
Daughter of a Service User - December 2014